Questions, answered with care.

Our made-to-order jewellery is carefully designed and crafted to meet your requirements. Typically, delivery or pickup takes 15–20 days once your order is confirmed. Production times may vary depending on the design, materials, gemstones, and customization selected. For an estimated timeline for your specific piece, please contact our team at info@elysianjewels.ca. If you require your jewellery sooner, please contact us before placing your order. We will do our best to accommodate urgent requests whenever possible.

Appointments are recommended for customers interested in custom jewellery, engagement rings, wedding bands, or personalized consultations. Our business hours are 10:00 AM – 7:00 PM. To arrange an appointment or consultation, please contact us at +1 778-798-1782 or info@elysianjewels.ca.

Our custom and ready-to-go engagement rings range from $1,499 to $25,000+ CAD. Our wedding bands range from $499 to $3,000+ CAD. Our earrings range from $800 to $3,500+ CAD. Final pricing depends on your choice of stone from our selection of ethically sourced sapphires, rubies, emeralds and diamonds, with naturally mined and lab-grown options available.

At Elysian Jewels in Vancouver, we create jewellery in gold, silver and platinum. Our gold options include 10K, 14K and 18K in white, yellow and rose gold, and we work with 950 platinum. All of our gold and platinum jewellery is made from solid metal, never plated. We work with natural and lab-grown diamonds, as well as coloured gemstones such as sapphires, rubies and emeralds. Our natural diamonds come with grading reports from the Gemological Institute of America (GIA), while our lab-grown diamonds come with reports from the International Gemological Institute (IGI) or GIA. To discuss the metal or gemstone for your piece, email our team at info@elysianjewels.ca. Learn about diamond certification and grading

If you have an existing jewellery piece that you would like to redesign or transform, please contact our team with details and photographs of the piece. Our team will review your requirements and let you know whether the project can be accommodated.

During your consultation, we will discuss your jewellery preferences, design ideas, budget, gemstone or diamond requirements, and any customization you would like. For custom projects, our team will guide you through the available options and help you select the appropriate diamond, gemstone, metal, and design. You are welcome to ask questions throughout the process. If you need additional time to make your decision, you can contact us again to continue discussing your project.

We welcome customers from outside Vancouver and can assist with jewellery consultations remotely. If you are unable to visit us in person, please contact our team by phone or email to discuss your requirements. Phone: +1 778-798-1782 Email: info@elysianjewels.ca

You are welcome to bring someone with you to your appointment. For larger groups, we recommend contacting us in advance so we can make appropriate arrangements.

Some ready-to-ship jewellery pieces are available in specific sizes. If you require a different ring size, please contact our team before placing your order so we can confirm availability and the estimated resizing time. Since certain jewellery pieces may be limited in availability, we recommend contacting us if you are interested in a particular item. For shipping and fulfillment information, please contact our team at info@elysianjewels.ca.

We offer shipping options for customers depending on their location. Shipping availability, delivery times, shipping charges, and applicable customs or duties may vary depending on the destination and order value. Please contact us for the latest shipping information before placing an international order.

Elysian Jewels stands behind the quality and craftsmanship of our jewellery. Warranty coverage may vary depending on the product and the nature of the issue. Manufacturing-related issues may be eligible for inspection and service. Damage caused by accidents, improper care, normal wear and tear, loss, theft, or unauthorized repairs may not be covered. For warranty-related questions, please contact our team with your order details.

We recommend having valuable jewellery professionally appraised and insured after purchase. Elysian Jewels does not replace your personal jewellery insurance policy. Customers are encouraged to contact their insurance provider to determine appropriate coverage for their jewellery.

Every Elysian Jewels piece must pass three non-negotiable quality checks before delivery: diamond or centre-stone verification, a goldsmith bench inspection, and a final founder inspection. Explore Our Quality Promise

If you are unsure of your ring size, our team can help guide you through the sizing process. If you are purchasing a ring as a surprise, you may bring an existing ring that fits the intended wearer so that its size can be determined. We also recommend using a professional ring-sizing service whenever possible to ensure the most accurate fit.

Resizing times may vary depending on the jewellery design, metal, stone setting, and required size adjustment. Before sending a piece for resizing, please contact our team so we can confirm whether the design can safely be resized and provide an estimated completion time. Regular professional inspection and cleaning are recommended to help maintain the appearance and integrity of your jewellery.

Elysian Jewels accepts major payment methods available through our online and in-person purchasing options. For specific payment methods, international payments, or alternative payment arrangements, please contact our team. Phone: +1 778-798-1782 Email: info@elysianjewels.ca

Made-to-Order & Custom Jewellery Made-to-order and custom jewellery is created specifically according to the customer’s requirements. Because these pieces are personalized, they may not be eligible for return or cancellation once production has started. Finished / Ready-to-Ship Jewellery Eligibility for returns or exchanges may vary depending on the product. Items eligible for return must generally be unworn, in their original condition, and accompanied by the original packaging and proof of purchase. Personalized Jewellery Personalized, engraved, modified, or specially customized jewellery may not be eligible for return or exchange. Please confirm all customization details carefully before placing your order.

To help maintain the beauty and longevity of your jewellery, we recommend: • Remove jewellery before swimming or bathing. • Avoid exposing jewellery to harsh chemicals and cleaning products. • Remove rings before heavy physical activities. • Store each jewellery piece separately to avoid scratches. • Keep diamonds and gemstones away from hard surfaces. • Have jewellery professionally inspected and cleaned regularly. If your jewellery becomes damaged or you notice a loose stone or setting, please contact us before continuing to wear it.

Elysian Jewels Address: 777 Hornby St #623, Vancouver, BC V6Z 1S2, Canada Phone: +1 778-798-1782 Email: info@elysianjewels.ca Hours: 10:00 AM – 7:00 PM